General
What products does Castleton Turf offer?
How can I contact Castleton Turf for inquiries or assistance?
You can reach us through our contact page on the website, via email at info@castletonturf.co.uk, or by phone at 01633 680393. Our customer service team is available to assist you from 7:00 AM to 4:00 PM, Monday to Friday and Saturday 07:00 AM – 12:00 PM.
Can I visit Castleton Turf in person?
Delivery and Return
What areas do you deliver to, and what are the delivery charges?
How long will it take to receive my order?
Delivery times vary based on availability and your location. For more specific delivery times, please contact our customer service.
What is your return policy?
We accept returns on specific items provided the products are in their original condition. Please note that the customer is responsible for return shipping costs. For more details, please refer to our Returns Policy page.
Legal and Privacy
How does Castleton Turf protect customer privacy?
We take customer privacy very seriously. All personal information is kept confidential and is not shared with third parties except as necessary to process your order. For more detailed information, please refer to our Privacy Policy page.
What are the Terms and Conditions of using Castleton Turf's services?
Our Terms and Conditions outline the use of our website, the purchase of our products, and related topics. Please visit our Terms & Conditions page to read the full text.
How is customer information used by Castleton Turf?
Customer information is primarily used to process and fulfil orders, as well as to communicate with customers about their orders. We may also use your information to improve our products and services, and to send promotional materials if you have opted in to receive them. For more details, please refer to our Privacy Policy page.
Have more questions?
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.
We are always happy to help!
