Thank you for shopping at Castleton Turf. We pride ourselves on delivering high-quality turf, soil, timber, tools, hardware, and aggregates. Our team ensures that all products are thoroughly vetted before leaving the yard to guarantee customer satisfaction. Please read our Refund and Returns Policy carefully to understand our practices and your options concerning returns.
Overview
At Castleton Turf, we strive to ensure that all our products meet the highest standards of quality. Due to the nature of our products, our return policy varies across different categories.
Turf and Soil: Please note that we do not accept returns on any turf or soil products.
Timber Products: Returns are accepted if the product has been over-ordered.
Tools & Hardware: We accept returns on these products provided they have not been used.
Aggregate: Returns are accepted if the product has been over-ordered.
All products are carefully inspected by our staff before dispatch. In the unlikely event that you are not satisfied with your purchase, please contact our head office at 01633 680393 to discuss your concerns.
Refunds
Returns
To initiate a return, please contact our customer service team on 01633 680393. You will need to provide your order number, details of the product(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide any additional information required.
Please ensure that the product is in its original condition and packaging. Items that have been used or altered will not be accepted for return.
Need Help?
If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us. Our customer service team is here to assist you and ensure that your shopping experience with Castleton Turf is as seamless as possible.
Have more questions?
We are always happy to help!
